CIO Advisory Can Help in Creating

Until recently, many IT organizations have been primarily focused on delivering enterprise solutions and support strategies that meet the needs of internal employees. As customer experience becomes increasingly important in business success, CIOs are embracing techniques and making organizational changes to enable their technology teams to engage directly with customers.

One strategy many customer-centric CIOs are employing is to embed business specialists in their IT departments. These professionals are able to work alongside end users to collect feedback, understand pain points and prioritize solutions that will make the biggest impact. This also helps to ensure that new workflows are designed with the user in mind, rather than simply viewed through a technical lens.

Another way a CIO advisory can assist in the creation of a customer-centric IT organization is through providing training for key IT staffers to better understand the needs and goals of the business. This type of education not only provides a solid foundation for customer centricity but also helps to foster communication and collaboration between IT and the rest of the company.

How a CIO Advisory Can Help in Creating a Customer-Centric IT Organization

As CIOs promote their approach to customer centric IT, they need to set the tone at the top of the organization. This includes fostering an environment of open communications, where the IT leadership team is accessible and willing to collaborate with other departments on projects that could improve the overall employee experience and boost productivity in any department.

In addition to promoting change at the executive level, CIOs can also help to set the agenda by creating and managing a customer-centric IT council. This group can be used to brainstorm solutions, share best practices and identify opportunities to drive innovation and enable business growth.

For larger IT departments, an external CIO advisor can be a valuable resource for helping to illustrate the value of customer-centric IT and empower IT leaders to take a more proactive role in supporting business priorities. Similarly, this is often helpful for smaller IT businesses that are unable to afford the cost of a full-time chief information officer but require the skills and expertise of a senior leader to help them move down the path of customer-centric IT.

When it comes to implementing an effective IT strategy that supports customer-centric business objectives, CIOs are faced with many challenges. But, with a strong advisory team by their side, these leaders can confidently and effectively navigate the road to achieving customer-centric IT. The benefits of such a journey are far-reaching and can be felt by employees, customers, the board and ultimately the business as well. As a result, this is an area that every business should invest in.