The article aims to help users to know what is unknown error 0x8004060C in Microsoft Outlook and how to fix it using simple methods. The methods described here are simple and correct to date. It is still recommended that users follow the instructions precisely to fix the desired problem without encountering common Microsoft Outlook issues and finally contact Microsoft technical support services.

Can’t send or receive email in Microsoft Outlook 2002? Are you looking for a permanent solution to fix the error message ‘Task ‘Microsoft Exchange Server – Receiving’ error reported (0x8004060C): ‘Unknown error 0x8004060C’? If yes, then the article is for you. Unknown 0x8004060C is one of the common errors in Outlook 2002 that occurs when the size of the general.pst file exceeds its capacity (2 GB). Outlook then stops communicating with the server to prevent existing files from becoming corrupted. Now that you have understood why the problem occurs, let’s start troubleshooting it.

Instructions:

Open Outlook, right click on the deleted objects folder and select the Empty Deleted Items folder. If you are prompted for confirmation, click the Yeah button. It is mandatory to empty the folder as unnecessary mails will only add to the clutter in your mailbox and thus create problems like these.

Other than the deleted objects folder, please delete all unwanted and unnecessary (you no longer need) emails or attachments from your mailbox due to the reason well explained above.

Reduce the size of the .pst file by compacting it. This will fix the problem only for the time until more emails arrive and the file size exceeds its limit again. So it is a temporary solution but it should be done.

Create a new .pst file and then split your Outlook data into it. This will be the easiest solution to perform and save your Outlook data.

If the problem persists, download the a.pst split software from a reputable website. You can choose from several free or paid split software versions as per your convenience. Save the file to your preferred location where it is easily accessible. When done, locate the file, double-click it, and run it. Wait until the process finishes and split your Outlook data into several small .pst files.

The best solution is to update your Windows XP Service Pack (SP) through Microsoft or Windows Updates or visit the Microsoft website for the latest SP. This will remove the 2 GB size limit glitch and allow you to continue enjoying sending or receiving emails in Outlook.

Additional Tips:

Set Windows Updates to download the latest updates automatically. This will save you the pain of remembering and downloading updates manually.